Meet Our Home Care Providers

Our team of home care providers is uniquely qualified and ready to help area seniors

All of our home care providers are professional and well trained. We conduct a thorough screening and interviewing process to identify caregivers, and only those who pass this process go on to complete training to deliver our special brand of companion care and become Comfort Keepers. What truly sets our people apart, though, is their natural gift for caring for others.

All Comfort Keepers home care providers pass an extensive screening process which involves a criminal background, driving record, and personal reference check. They are also required to complete a comprehensive training program and participate in ongoing continuing education courses so that they keep their knowledge on senior care up to date. In addition, Comfort Keepers are our employees, meaning they are bonded, insured and covered by workers' compensation insurance to protect our clients and their families.

Comfort Keepers provide a wide variety of companion care services to older adults to help them live safer, more fulfilling lives at home. Our home care providers may support one client with personal care tasks such as bathing and toileting and another client with grocery shopping and meal preparation. Our Comfort Keepers may also provide specialized services such as Alzheimer’s and dementia care, transitioning home care, and end of life care.

If your senior loved one opts for in home care services from us, they will be paired with a Comfort Keeper who is right for their personality and specific needs. Our client care coordinators strive to match seniors to a Comfort Keeper that they can easily get along with and feel comfortable around. In the event that a Comfort Keeper is ill or out of town, your older loved one will be matched with another caregiver who will provide them with the quality companion care they deserve until their Comfort Keeper returns.

Below is a list of some of the individuals that make the in home care services program at Comfort Keepers a successful reality.

Brooke & John Reynolds


John and Brooke Reynolds started with Comfort Keepers in August 2007 as owners of the South Charlotte office. When looking for help for their family members, John and Brooke recognized the need in the community for a quality home care agency focused on interactive care and engaging seniors. They are proud to have filled that role, providing seniors an option to maintain their independence while aging gracefully in the comfort of home.

John and Brooke opened a new office in Union County, NC in January 2008. In May 2015, they acquired the West Charlotte territory. Then in January 2019 they expanded greatly, with offices serving communities throughout the Greater Charlotte area including the communities in Mooresville, Statesville, Cornelius, Lake Norman, Salisbury, Concord, and Hickory.

Brooke has a BA in Communication Disorders/Speech Therapy from the University of Wisconsin-Madison. She has experience as an Activities Director in an Adult Day Center in Wisconsin and was a Behavior Therapist for individuals with Autism from 1995-2000.

Andy Fortune

Office Manager

Andy has a Bachelor's degree in Gerontology from High Point University and has worked in long term care for over 20 years. Andy enjoys giving back to the community and finds great reward in working with seniors.

Andy manages the day to day operations and also spends his time taking calls and meeting with clients and families about their care needs and providing them with solutions and options for aging in place. 

In his spare time, Andy enjoys spending time with wife Chris, his two sons, and his granddaughters. 

Deborah Cross

Intake Coordinator

Deborah takes all incoming calls from potential clients and sets the home visits. Deborah also inputs all new client paperwork into our computer platform and assists with quality assurance follow up calls.

Brittany Richards

Administrative Assistant

Brittany joined Comfort Keepers in 2018 as our Administrative Assistant. Brittany has previous experience as a teacher and as a CNA.

Brittany is the primary contact for recruitment and retention of our Comfort Keepers.  In this role, she serves as a liason between clients and caregivers, as well as screening applicants,conducting interviews, assisting the Human Resources and Scheduling departments, and maintaining the daily activity of our Hickory office. 

Harriet Johnson, RN

RN Supervisor

Harriet joined Comfort Keepers in the spring of 2017 as our In Home Aide/RN Supervisor. Harriet not only trains and supervises our in-home aides, she also conducts the initial and ongoing assessments for all of our clients. 

Ellen O'Reilly

Operations Manager

Alisha McCall

Scheduling Manager

Alisha joined Comfort Keepers in June 2018 as our Recruitment Coordinator. Alisha works to ensure clients receive the best care possible by recruiting and training qualified caregivers. She is a graduate of CCC&TI and is currently attending Gardner-Webb University pursuing her Bachelor's degree in Business Administration. When she isn't working she enjoys going on cruises to the Caribbean and spending time with her husband of 19 years and her family.

Lisa Edwards, RN

Client Care Coordinator/In Home Aide Supervisor


Comfort Keepers In Home Care provides services to seniors and others in the following cities and zip codes in North Carolina:

Catawba, Claremont, ConoverHickoryLincolntonMaiden, and Newton, NC and 28092, 28093, 28601, 28602, 28603, 28609, 28610, 28613, 28650, and 28658


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